Privacy Policy
This Privacy Policy explains how MontrealNumbers (“we”, “us”, “our”) collects, uses, stores and protects personal information of adults in Canada who access weekly number sessions and related information through our website at MontrealNumbers.com.
1. Scope and legal age
This policy applies to visitors and registered participants who are at least 19 years of age or meet the legal age for participation in their province or territory in Canada. By accessing this website, you confirm that you meet those age requirements and that you understand this Privacy Policy.
2. Categories of information we collect
We collect information that you provide directly to us and certain technical information generated when you use the website. Depending on how you interact with MontrealNumbers, we may collect:
- Contact details, such as your name and email address when you create an access profile or submit a contact form.
- Account-related information, such as hashed or tokenised credentials, preferences for communications and province or territory of residence.
- Technical and device information, such as IP address, browser type, operating system, time zone and general usage statistics.
- Session interaction information, such as pages visited, time spent on pages, referral URLs and basic engagement metrics.
3. How we use personal information
We use personal information for the following purposes:
- To provide and maintain access to weekly number session information and related features.
- To respond to questions submitted through our contact channels.
- To communicate service updates, technical notices and important safety or regulatory information.
- To monitor website performance, detect technical issues and improve the structure of our pages.
- To support responsible play messaging and compliance expectations in Canada.
4. Legal basis and consent
We rely on your consent, our legitimate interests in operating and improving the website, and compliance with applicable regulatory expectations in Canada. Where consent is required, such as for certain cookies or optional communications, you can withdraw your consent at any time by using the mechanisms described in this policy or by contacting us.
5. Cookies and similar technologies
We use cookies and related local storage tools to remember basic preferences, support secure access flows and understand how visitors interact with our pages. Additional details are available in our Cookie Policy, which forms part of this Privacy Policy.
6. Data sharing and service providers
We do not sell personal information to third parties. We may share personal information with carefully selected service providers that support hosting, email delivery, security monitoring, analytics or similar operational services. These service providers are required to handle personal information in accordance with contractual safeguards and applicable privacy requirements.
We may also share information when required by law, court order, regulatory request or where necessary to protect our rights, the rights of participants or the integrity of the service.
7. International and intra-Canadian data transfers
Personal information may be stored or processed in locations inside and outside the province of Québec and other Canadian provinces or territories, including in jurisdictions where data protection laws may differ from those in your place of residence. In all cases, we apply reasonable safeguards to protect the information and to maintain a level of protection consistent with this policy.
8. Data retention
We keep personal information only for as long as necessary for the purposes described in this policy, including to meet legal, regulatory, accounting or reporting requirements. When retention is no longer justified, we take steps to delete or anonymise the information in a secure manner.
9. Security measures
We apply administrative, technical and physical safeguards designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. These safeguards may include encryption, access controls, monitoring, separation of duties and staff awareness measures. No method of transmission or storage is entirely risk-free, but we strive to maintain security proportional to the sensitivity of the information.
10. Your privacy rights
Subject to applicable law, you may have the right to request access to personal information we hold about you, to request corrections, to ask for deletion or to object to certain processing activities. You may also have rights to data portability or to restrict processing in specific circumstances.
To exercise your rights, you can contact us using the details provided in the contact section below. We may need to verify your identity before responding in order to protect your information.
11. Minors and age restrictions
MontrealNumbers is designed exclusively for adults who meet the legal age requirement in their province or territory in Canada. We do not knowingly collect personal information from minors. If we become aware that information has been collected from an individual who does not meet the required age, we will take reasonable steps to delete that information.
12. Links to external resources
Our website may contain links to independent resources, such as responsible play support organisations and regulatory bodies. These sites are operated by third parties and have their own privacy practices. We encourage you to review the privacy policies of those websites before sharing any personal information.
13. Contact details
If you have questions about this Privacy Policy or wish to exercise your privacy rights, you can contact us via the contact page at /contact. Please provide enough detail so that we can understand your request and respond appropriately.
14. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or website features. The “Last updated” date below indicates when the policy was most recently revised. We encourage you to review this page periodically.